The owner of the online store www.taptap.ee (hereinafter referred to as the online store) is Tapshop OÜ (registry code: 14365952), located at Rotermanni 2, 10111, Tallinn.
Validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are in EUR (€), including VAT (20%), indicated next to the products . For all beers, ciders and soft drinks 0.10€ deposit fee per unit is included in the price. A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
Product information is provided immediately adjacent to the product in the online store.
Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost in EUR (€) is then displayed on the screen. This can be paid via online bank transfer or using another payment method (all the payment methods are provided by Maksekeskus AS).
The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
All products containing alcohol are sold only to adult customers, the buyer of alcoholic products confirms that he or she is at least 18 years old and undertakes to prove his or her age with an ID card upon receipt of the order. Upon returning the goods to the seller on the grounds that the buyer is unable to prove his age upon receipt of the goods, the buyer loses the right to a refund of the delivery fee.
We aim to ensure that the product prices on our website are correct. If a mistake is made with pricing we will contact you to confirm if you would like to carry on with the order at the new correct price.
Goods are shipped to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
If you do not see a price or an option to ship to your country, contact us on email@example.com and we will be happy to assist you.
The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.
All shipments within Estonia generally arrive at the destination specified by the purchaser within 3-7 business days of the date of entry into force of the contract of sale.
All shipments outside of Estonia are guaranteed to arrive within 14 calendar days.
Shipping rate will be calculated and charged accordingly during check out.
Tapshop OÜ will not be held responsible or liable for any additional taxes or charges imposed on the goods on entry into the destination country when shipping an international order. Responsibility for any additional charges will be solely with the customer.
If the goods are refused entry to the destination country and sent back, Tapshop OÜ will not be required to refund the shipping rate. When the goods are received back, Tapshop OÜ will offer a refund for the goods only.
Delivery option is mainly intended for shipping to Estonia. Tapshop OÜ cannot be held responsible if delivery instructions are not adhered to by an international courier service.
If a beer is damaged or if the delivery is not the same as you ordered, please contact us at firstname.lastname@example.org.
By placing an order you are confirming that you are aged 18 or over. We reserve the right not to deliver if we are unsure of this.
We have the right to ship goods in up to 45 calendar days in exceptional cases.
Right of withdrawal
After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.
The right of withdrawal does not apply if the purchaser is a legal person.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store.
If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
To return the goods, you must submit a declaration of withdrawal to the e- mail address email@example.com within 14 days of receiving the goods.
The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.
Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.
The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store ́s responsibility to prove otherwise.
The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing to firstname.lastname@example.org.
The online store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer ́s complaint in written form or in a form that enables written reproduction within 15 days.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for
processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The purchaser is able to opt out of offers and newsletters sent to their e- mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
The controller of the personal data is Tapshop OÜ, who provides the neccessary personal data for making payments to the authorized payment processor Maksekeskus AS.
Settlement of disputes
All complaints made by a purchaser about the online store must be e- mailed to email@example.com.
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee of Estonia.
The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
A purchaser may also turn to the dispute resolution bodies of the European Union.